Manage customer profiles
Yola’s AICX Platform combines CRM capabilities and AI with its Players module for detailed profiles, tagging, and more.
View all player information captured by AI agents, your CRM, and agents at a glance.
Locate and manage players efficiently with search options and filters.
Employ custom tags to categorise and target players based on interests, behaviour, or demographics for targeted support and marketing.
Review all past interactions and support history to better understand their needs and preferences.
Establish custom rules for user banning, reasons, and length based on reoccurrence, providing a mechanism to maintain the integrity of player interactions.
Add internal notes about the player or their historical interactions for easy reference.
Embed iFrames to display a player's profile pages from your CRM, backoffice, or other solutions within the platform for quick access.